Customer Information
- About Axemail
- Customer Information
- Payments
- Checkout Options
- Delivery
- Privacy Policy
- Returns Policy
- WEEE Regulations
Axemail is the website for Axe Music which began trading from a small shop in Colchester in 1976 by Alan Gray, a then professional guitarist. The business expanded over the years until 1994 when Axe put together their first website, which was one of the first in the UK to go operational on what was then known as the "Information Superhighway"!
Axe Music has always maintained its individuality and unlike todays megastores offers a highly personal service, the emphasis being on Music not Money.
Still based in Colchester and still run by Alan Gray, Axe now gains most of its business through the website, now 15 years old!
The main reason for Axe Music's success seems to be that over the years it has built up a strong client base who know they can rely on a good, honest, down to earth deal. In most cases, goods will be delivered to your door within 24 hours and the prices are always competitive.
For further information about Axemail or any of the products listed on the website please email or call Alan on the number at the top of this page, where you will be answered by a Real Person, not a machine!
Customer Information- New goods carry a minimum of 1 year's guarantee. Secondhand: 3 months.
- Multiple orders will only be subject to one carriage/postage charge.
- Carriage charges on this site are UK mainland only, export orders will be charged at cost.
- If goods are faulty upon receipt, different from those ordered or are not delivered at the arranged time, there is the option of a refund/exchange.
- Nothing stated here affects your statutory rights.
- The secure credit card order processing system in place uses SSL for total peace of mind.
- For Customer Service phone the number at the top of this page between 10.00a.m. and 5.00p.m. Monday to Saturday. Calls are at normal rate.
- Any problems will be addressed as a matter of urgency, and should there be any delay in rectifying the situation you will be kept informed of progress.
Orders can be taken over the telephone, or via the website using our order form, via your Google Checkout account or Paypal account. For more information on the payment options, Paypal and Google Checkout, please see the checkout options page.
DeliveryGoods are normally delivered via our carrier, Fastway Couriers or Royal Mail/Parcelforce to addresses in the UK. Rates vary and are specified on each product page. Delivery times are usually within 48 hours, excluding weekends and holidays.
Where an order contains more than one item only one carriage charge will apply.
Please contact us for carriage charges on overseas orders.
Privacy PolicyThe only information we require when a customer places an order is set out in our order forms. No other information is required.
The information is collected by axemail.com and is collected lawfully in accordance with the Data Protection act 1998 and is not passed on to any third party.
The sole reason for needing the information requested is to process customers' orders. It is not used for any other purpose. No further marketing material will be forwarded to the customer.
If you have any questions/problems regarding placing an order with axemail.com please call the number at the top of this page.
Returns PolicyIt is our intention to ensure that your purchase matches your expectations. If for any reason your are not completely satisfied with your purchase you can exchange it or return it to us within 7 days of purchase for a full refund less the carriage charge provided items are properly packed in their original packaging and in a new saleable condition.
Please telephone customer service on the number at the top of this page, should there be any problem with your products upon receipt.
This will not affect your statutory rights.
WEEE DirectiveAxe Music complies with the WEEE Regulations. More information on the WEEE Directive can be found here.
